Proxima CRM
A comprehensive, high-traffic customer relationship management system that powers sales, communication, and analytics workflows for 25 concurrent users.
- Lead Lifecycle APIs: Built 20+ REST API endpoints covering custom pipelines (lead creation, state machines, automated assignment rules, task flows).
- 4-Tier Access Control: Designed a secure RBAC hierarchy (Admin, Manager, Team Lead, Employee) backed by Django’s permission system and JWT token validation.
- Real-Time Delivery: Configured Django Channels alongside a Redis broker to instantly push notifications and live activities to active web clients without polling.
- LangChain AI Assistant: Created a vector-indexed chatbot utilizing company documentation and SQL sources, allowing sales executives to ask natural language questions about internal data.
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Performance Tuning: Reduced database latency by auditing querysets via Django Silk, resolving N+1 issues with
select_related/prefetch_related, and caching dashboard aggregates.